Returns & Exchanges
At Omaze UK, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags attached. If your new fit isn't quite right, we are here to help you find the perfect replacement or process a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all labels and tags remain intact to qualify for a refund.
Label and Post
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized UK collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing