Frequently Asked Questions
Everything you need to know about shopping with Omaze UK
How long does shipping take within the UK?
Standard UK delivery typically takes 3-5 business days. We also offer an express shipping option at checkout which delivers within 1-2 business days for orders placed before 2 PM.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label and drop it off at any local collection point.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite garments at home to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also checkout securely using PayPal, Apple Pay, Google Pay, or Klarna for flexible payment options.
Are your clothing materials sustainably sourced?
Omaze UK is committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainable materials by 2025.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking link and unique reference number to monitor your delivery in real-time.